If you signed up or logged in to GoVenture using Google or Facebook, or created an account with us directly, you have the right to request that we delete your personal data from our systems, in accordance with the Data Privacy Act of 2012 and the platform policies of Google and Facebook.
Most accounts can be deleted instantly, right in the app — no need to wait on an email. See "How to Delete Your Account" below.
How to Delete Your Account
If you can log in to your GoVenture account, you can delete it yourself at any time:
- Log in and open your profile (tap your name/avatar in the top right).
- Scroll to the Delete Account section.
- Confirm your password when prompted.
Your account is deactivated immediately and you're signed out. This action cannot be undone from within the app.
What Happens When You Delete Your Account
Deleting your account permanently removes or clears your personal information:
- Your last name, email, phone number, address, date of birth, gender, nationality, passport number and expiry, valid ID details, and any linked Google/Facebook sign-in are permanently cleared. Your first name is kept only so that your existing reviews and message history still show a name instead of appearing blank.
- Your profile picture and any uploaded passport/ID files are deleted from our servers.
- Saved travel companions, favorites, and any unsubmitted custom trip drafts are removed entirely.
- ID/passport files attached to past bookings are also deleted — only the record that a document was submitted and reviewed is kept.
Bookings, payments, and reviews associated with your account are retained, as required for accounting, tax, and dispute-resolution purposes — but they are no longer linked to any of your identifying personal information once your account is deleted.
If You Can't Access Your Account
If your account is locked, you no longer have access to the email/social login used to sign up, or you'd simply prefer we handle it manually, you can request deletion by email instead:
- Send an email to goventure.ph@gmail.com with the subject line "Data Deletion Request".
- Include the full name and email address associated with your GoVenture account so we can verify and locate it.
- If you signed up via Google or Facebook, please mention which provider you used.
We will verify your request and process the deletion of your personal information within a reasonable timeframe, following the same process described above.
Questions
If you have any questions about this process, please reach out using the contact details below.
